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Honest conversations with pet professionals about real life and how to show up for yourself with grace and compassion.
If you worry that you aren't doing enough for the animals and clients you serve—yet what you're already doing feels exhausting and unsustainable—you're not alone. In each episode, I talk with fellow pet professionals about what drew them to this work, what keeps them going, and what drains them. We explore the meaningful words, quotes, or mantras that guide them, and discover what they wish they could magically change for all of us in this field.
These aren't quick-fix solutions or surface-level pep talks. Whether you're a dog trainer, veterinary professional, pet sitter, or shelter worker, these conversations offer practical insights into navigating this demanding but deeply meaningful work—and remembering that taking care of yourself isn't just allowed, it's essential.
Episodes
Tuesday Jun 30, 2026
Tuesday Jun 30, 2026
Jenny Roberts has spent years doing the invisible work that holds a veterinary practice together. As a customer service representative (CSR) at Partners Animal Hospital of Asheville, she's the person who answers the call when someone's pet might be in crisis, who notices the doctor hasn't called back, who makes sure the schedule doesn't quietly implode. In this conversation, Jenny talks about what the CSR role actually involves, why she fell into it by accident and fell in love with it by surprise, and what she's learned about meeting people — and herself — where they are. She also shares the phrase that guides her work with clients: everyone thinks they have the best dog, and none of them are wrong.
https://colleenpelar.com/166-jenny-roberts
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